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POLICIES

Security Policy

  • Credit card transactions will be acquired for THE BIG BOX BOARDGAMES CAFE via PayFast and no credit card details are stored on this website. PayFast is PCI-DSS Level 1 Compliant and uses Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. Users may go to PayFast to view their security certificate and security policy.
  • THE BIG BOX BOARDGAMES CAFE has no access to card details entered by the client on PayFast’s secure site.
  • These security measures allow for smooth, safe transactions for you, our customer.

Returns Policy

  • Returns and or exchanges are only accepted within 14 days of order creation.
  • To be eligible for a return, or exchange your item must be unused and in the same condition that you received it in. Should you not ship it in a safe and secure manner, there will be penalties due to damage on product if it does not return to us in its original condition.
  • In the event of a return due to a customer fault, the customer will be fully liable for all return shipping fees incurred should we need to collect the product.
  • In the case of a refund however, The Big Box Boardgames Cafe will deduct the same shipping fee as the original delivery cost from the order amount to cover return shipping costs.
  • In the event of a return due to a fault by THE BIG BOX BOARDGAMES CAFE, THE BIG BOX BOARDGAMES CAFE will cover full shipping fees incurred.
  • To book in your return / refund please contact@thebigbox.co.za or chat to us on +27 (0)71 3149134

Privacy Policy

  • We are committed to protecting your privacy. This Privacy Policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to other parties.
  • The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the site; the pages that you access while at the site and the Internet address of the website from which you linked directly to our site. This information is used to help improve the site, analyse trends, and administer the site.
  • If you have any questions or concerns about our Privacy Policy, please send us an email.
  • By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site.

Please visit our TERMS AND CONDITIONS page for additional infomation.

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